Expanding online consultations in the NHS App

Dan Collins, Senior Product Manager for the NHS App, explains why we want to open up the app to more suppliers offering online consultation services and welcomes the latest service to integrate.

During the height of the first lockdown, we launched the first online consultation service in the NHS App. At a time when we had to reduce avoidable footfall in our doctor’s surgeries to protect both staff and patients, this was a big achievement: it offered about 20 million people a new, digital way to contact their GP practice for guidance and help.